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FAQ

Frequently Asked Questions

I can't place my order, it won't accept my address?

Is your address outside of the UK? We can only accept orders inside the UK on our site, if you wish to order internationally please email staff@highlanddanceshop.com for a personalised quote for postage

How can I return an item?

First email staff@highlanddanceshop.com with your order number and date of order, this then alows us to track your return and keep a look out for it ready for processing.  We will then send you details on how to return items, please note they need to be in the original packaging and unworn/used.  Please check our shipping and returns info for more information.   

Can I just swap items for another size?

Our website automatically calculates stock changes and keeps us informed of orders. If we had emails and posted items coming in from different locations we may lose site of this and lose your order and exchanges so we run a refund and reorder policy to ensure we keep control and don’t lose any orders. If you think you might be between sizes, we recommend you order 2 sizes and return wrong one. We refund very quickly.

Are you an actual shop, can I just come to your address?

No we are not a shop. That’s how we manage to keep costs low as we are primarily online. However we do have an appointment system so if you wished to order and collect, or get a shoe fitting you can arrange a time to suit you.

Do you have a phone number?

Highland Dance Shop is a very small online shop which means we are not able to manage phone lines at regular hours. We often work evenings supporting our overseas customers, out visiting suppliers or posting orders. As a result we ask you to email and we get these messages no matter where we are and can respond to your query without any background interruption even if its from the post office queue!

Can I pay over the phone?

We use PayPal as our preferred method of payment for security so we do not have any access to anyone’s personal card details. PayPal also comes with customer support so our customers can claim money back easier if they felt our service was not suitable. If PayPal doesn’t work for you we have bank transfer and cheque payments. We can also send an invoice through PayPal which limits use of a PayPal account

highland_dance_shop

When Hector the prize chicken suddenly revealed an When Hector the prize chicken suddenly revealed an exceptional talent for highland dancing, Mr McFowler planned to enter him for a very different competition. 

Would Hector and his Highland Dancers win First Prize this time?

This is a lovely hard back children’s book full of bright illustrations and fun story for all. Written by Anthony Sevil and Amy Calautti

https://www.highlanddanceshop.com/product/hector-and-his-highland-dancers/
👀📙
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Highland Dance Shop

2 weeks ago

Highland Dance Shop
Cute mini spots! Great for putting in sword corners, or to show direction in the strathspey. Only £1.99 ... See MoreSee Less

Mini Spots - Highland Dance Shop

www.highlanddanceshop.com

Small coloured marking spots perfect for perfection or marking out corners in a sword dance, reel etc. Comes in various colours 9.5cm Diameter
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Highland Dance Shop

3 weeks ago

Highland Dance Shop
Eventually back in stock these popular colours - in all sizes adult and child! www.highlanddanceshop.com/product/childrens-practice-socks/ ... See MoreSee Less

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Popular sock colour back in stock!

Feb 28, 2023

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    4 Langton View,
    East Calder, EH53 0LE
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