Orders from Highland Dance Shop will be despatched within 2 working days unless stated in the website. Standard despatch will be 2nd Class Royal Mail. Goods valued £10 and under will be sent standard Royal Mail first class. For Royal Mail delivery policy, strike details and Christmas delivery times please check www.royalmail.com. If the order is out of stock we will place it on back order and email you confirmation of this. You can then decide if you are happy to wait or to cancel the order.
Highland Dance Shop delivery rates are as follows:
- Goods £10 and under - £1.50
- Goods over £10 - £30 - £2.50
- Goods value between £31 and £100 - £4.50
- Goods value of £101-£150 - £5.50
- Goods over £150 – free delivery
Returns
If you require to return an item please email staff@highlanddanceshop.com stating the item to be returned, the reason for return, and date purchased. You will then be emailed a return slip with details of where to return the item to. Returns must be made within 5 working days and the product must remain sealed and unused. For hygeine reasons we are unable to exchange hats or underwear. CD's may be returned only if they are sealed CD's and returned in the original seal. For shoes we recommend you measure the length and width of the child's foot and email these to staff@highlanddanceshop.com prior to ordering so we can double check the sizing to avoid returns. Any shoes must be returned unworn, with absolutely no marks and in the original bag without being laced up.
All items will be checked prior to dispatch and if returned also double checked that the item has not be worn. A receipt of postage should be obtained for all return items.
